Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
7.2/10
Very good
Rooms
7.0
Location
6.3
Service
7.8
Dining
8.0
Guest reviews
7.2/10
based on 4 reviews
4/5
based on 432 reviews
7.9
7.9/10 based on 1684 reviews
#68 of 186 hotels in Sapporo based on Tripadvisor
Sammy
United Kingdom,
January
2024
7.2/10
I had a mixed experience at this hotel. The rooms were spacious and comfortable, but there were some issues with the service and location. The dining options were nice, and the facilities were satisfactory.
Rooms
8.0
The room was spacious and comfortable, with a desk and a nice, clean bathroom. The bed was highly comfortable.
Service
7.0
The staff was very accommodating and extremely friendly, although there were some language issues when addressing my partner instead of me. They quickly sent over an air-purifier when requested.
Location
6.0
The hotel is conveniently located, just a three-minute walk to the nearest subway. However, it is a bit far from the center and JR Sapporo Station, about a 15-minute walk.
Dining
8.0
The dining options were nice, with a variety of both western and Japanese food. The staff was attentive, offering local organic products.
Facilities
7.0
The hotel offers dry cleaning, wedding services, laundry, and newspaper service.
Bert
United Kingdom,
October
2023
7.0/10
The hotel rooms are bigger than most others in Sapporo but unfortunately stank like ashtrays with a very hot atmosphere, possibly due to previous customers smoking in the rooms. The service was friendly and polite, although not very helpful with requests. The location is rather convenient for public transport and close to the center of Sapporo, but a little far from Sapporo station. The dining experience is outstanding, especially when trying the beef dishes. The facilities, although not explicitly described, seem to be satisfactory.
Rooms
5.0
The rooms are bigger than most other hotels in Sapporo but stank like ashtrays with a very hot atmosphere, possibly due to previous customers smoking in the rooms.
Service
7.0
The service was friendly and polite, but not very helpful with requests.
Location
6.0
The location is rather close to public transport and the center of Sapporo, but a little far from Sapporo station.
Dining
9.0
The dining experience is outstanding, especially when trying the beef dishes.
Facilities
8.0
Facilities are satisfactory.
James
United States,
October
2023
7.8/10
The hotel offers spacious and comfortable rooms, with plenty of taxis available despite the distance to local dining places and the station. The English-speaking staff, though not perfectly fluent, are attentive and courteous, making the stay pleasant. While the furniture and towels show slight signs of wear, the cleanliness and comfort levels are top-notch.
Rooms
8.0
The rooms were spacious and comfortable, despite some slightly worn-out furniture or towels.
Service
9.0
The staff was extremely helpful and courteous, although not very well versed in English.
Location
7.0
The hotel is about 15 minutes on foot from JR Sapporo Station, but offers easy access to the Sapporo Snow Festival and is close to Odori Park and shopping districts.
Dining
8.0
Dining options included both Western and Japanese food, with a variety that was really nice.
Facilities
7.0
The hotel offers dry cleaning, wedding services, laundry, and newspaper service.
Ken
United Kingdom,
October
2023
7.2/10
The hotel offers spacious rooms that might need some updating, but they are larger compared to other hotels in Japan. While the price for a last-minute reservation seemed high, some maintenance issues like occasional odors raised concerns. The service was friendly and helpful, but information about nearby conveniences was lacking. The location is decent, one subway station away from Odori station with easy airport access, though limited entertainment options. The dining experience had a good variety, and overall, the hotel provides adequate facilities.
Rooms
7.0
The rooms are spacious and could use some updating, but they are larger than typical in Japan.
Service
8.0
The staff was friendly and helpful, but lacked information on nearby conveniences.
Location
6.0
The hotel is decently located one subway station away from Odori station with easy airport access, but limited entertainment options.
Dining
7.0
The dining options offer good variety, but could improve.